1. General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Maison Freya Haimi (B70991526) (hereinafterreferred to as “Maison Freya Haimi”, “we”, or “us”), on the website www.maisonfreyahaimi.com and its mobile version.
By using www.maisonfreyahaimi.com and/or placing an order, you agree to be bound by the terms and conditions set forth herein (the “Terms”). Please make sure that you have read and understood these Terms before placing your order.
Only individuals who are at least 18 years of age, not under guardianship, and not acting as a business entity may place an order.
The inclusion of any product or service on www.maisonfreyahaimi.com at any given time does not imply or guarantee that such products or services will be available at all times. We reserve the right to discontinue any product at any time.
We may modify these Terms from time to time without prior notice. It is your responsibility to review this page periodically to check for any updates. Continued use or access to the website after such changes constitutes acceptance of the revised Terms.
The version of the Terms that applies to your order is the version displayed on www.maisonfreyahaimi.com at the time your order is placed.
You agree not to (i) post, transmit, redistribute, upload, or promote any content that could damage or negatively affect our business, products, or services; (ii) act in any manner or use any device that restricts or interferes with another user’s access to the site or affects its security; or (iii) use any engine, software, tool, agent, or other mechanism (including spiders, robots, crawlers, avatars, or intelligent agents) to navigate or search the site or copy its content.
We reserve the right to immediately restrict access and terminate the account of any user who violates these provisions or any part of these Terms and Conditions.
2. Prices and Shipping Costs
All prices displayed on www.maisonfreyahaimi.com include VAT.
Standard shipping is free of charge within Spain and the European Union.
International duties and taxes are the sole responsibility of the customer. In the case of returns or exchanges, customs duties and shipping fees are non-refundable.
3. Orders and Contract Formation
Orders can be placed via www.maisonfreyahaimi.com or by email at info@maisonfreyahaimi.com.
Once your order has been placed, you will receive a confirmation email (if you have provided your email address). If we are unable to process your order for any reason, you will be informed as soon as possible.
If payment has already been received for such order, we will attempt to refund the corresponding amount using the same payment method. Should an alternative refund be required, a Maison Freya Haimi representative will contact you to arrange it.
If an order cannot be delivered due to an incorrect address and the customer requests a refund, the order will be refunded minus the shipping costs, which are non-refundable.
4. Online Store Terms
By accepting these Terms of Service, you confirm that you are of legal age in your country, state, or province of residence, or that you have obtained parental consent to allow minors in your care to use this site.
If you are under 18 years old, do not access or use this site for any reason.
You may not use our products for any illegal or unauthorized purpose, nor violate any laws within your jurisdiction (including, but not limited to, copyright laws).
Any violation of these Terms will result in immediate termination of your account.
5. Shipping
Maison Freya Haimi handles orders with the highest diligence and strives to deliver within your country.
We offer shipping across Europe and worldwide.
Our shipments are usually handled by FedEx and Correos, with delivery times between 3 and 8 business days, depending on your location.
All orders are shipped from our warehouse in Madrid, Spain, based on stock and availability. Each parcel includes a tracking number so you can monitor your shipment.
Our handling time is 2–4 business days, meaning your order will typically be dispatched within this period.
Although we aim to meet the indicated delivery timeframe, delays may occur due to unforeseen circumstances.
If delivery exceeds 30 days, you are entitled to cancel your order. Before completing your purchase, you will be informed of the estimated delivery date, and once the order is placed, you will receive an email confirmation with delivery details.
The full shipping policy is available at www.maisonfreyahaimi.com.
If your order does not arrive as expected, please contact our Customer Service team at
📧 customerservice@maisonfreyahaimi.com.
6. Returns
We accept returns within 14 days from the date of purchase. Please ensure that all returned items are in the same condition as received — new, unused, and in their original packaging — in order to be eligible for a refund.
Maison Freya Haimi guarantees a full refund for returned items, provided they mee the above conditions.
Items must not be damaged, worn, washed, altered, or used (except for trying them on), and all labels must remain intact.
For more details, please consult our Returns Policy available on the website.
7. Payment Methods
Payment can be made at checkout using one of the following options:
• Credit or Debit Card (Visa, Mastercard, American Express) via Stripe
• PayPal
• Apple Pay
When paying via PayPal, Maison Freya Haimi reserves the right to verify the account’s validity, ensure sufficient funds, and confirm billing details.
Funds will be reserved immediately but will not be charged until the goods have been dispatched.
We reserve the right to refuse any purchase.
8. Payment Security (PSD2 Directive)
Due to the European Union’s new PSD2 Directive, card payments may require additional authentication.
1. Check your mobile device — your bank may send you a notification to authorize
2. Follow your bank’s instructions to verify the transaction.
3. Once approved, return to our website to complete your purchase.
If you experience difficulties, try an alternative payment method.
If the issue persists, please contact customerservice@maisonfreyahaimi.com.
9. Liability
Maison Freya Haimi shall not be liable for indirect or consequential losses resulting from events beyond our reasonable control, including but not limited to fire, flood, storm, civil unrest, war, nuclear accidents, or acts of terrorism.
Our maximum liability for any order placed through www.maisonfreyahaimi.com shall not exceed the total order value.
If you have a dispute with a product purchased online, please contact our Customer Service at customerservice@maisonfreyahaimi.com. We will make every reasonable effort to resolve the issue directly and efficiently.
10. Colours and Measurements
We make every reasonable effort to display product attributes accurately, including composition and colour. However, the colour you see depends on your computer system, and we cannot guarantee precise display.
Product measurements shown on www.maisonfreyahaimi.com are approximate and intended to help you understand the model or fit. Actual dimensions may vary slightly depending on the material used in production.
11. Service and Price Modifications
Product prices are subject to change without prior notice.
We reserve the right to modify or discontinue any part of the Service at any time without liability.
We shall not be held responsible for any modification, price change, suspension, or discontinuation of the Service.
12. Billing and Account Accuracy
We reserve the right to refuse any order placed with us.
We may, at our discretion, limit or cancel quantities purchased per person, household, or order.
These restrictions may include orders placed under the same customer account, credit card, or billing/shipping address.
If we modify or cancel an order, we will attempt to notify you via the email and/or billing address provided.
We also reserve the right to reject orders that appear fraudulent or made by resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all orders.
Please promptly update your account details — including email, billing address, and payment information — to ensure we can process your transactions and contact you when needed.
For more details, please review our Returns Policy available in the website footer.
13. Warranty
In the event of product defects, Maison Freya Haimi will comply with all applicable legal warranty provisions.
If you notice any material or manufacturing defects, including damage incurred during transport, please notify us immediately at
📧 customerservice@maisonfreyahaimi.com
and return the product using the provided return form.
14. Intellectual Property Rights
All intellectual property rights, including trademarks and copyrights,
on www.maisonfreyahaimi.com are owned by Maison Freya Haimi and its affiliates. Any use of this website or its content, including reproduction or storage in whole or in part, other than for personal and non-commercial purposes, is prohibited without written permission from Maison Freya Haimi.
15. Company Information
Maison Freya Haimi
Company Registration Number: B70991526
Email: info@maisonfreyahaimi.com
Website: www.maisonfreyahaimi.com
